In December 2023, monday.com held its traditional “Elevate”-Event at which the company announced its product roadmap for 2024. During the conference, monday.com presented the development of a new product that aims to change the way companies manage their support workflows: monday service.

In this blog, we'll give you a preview of this new monday.com product, which aims to capture external inquiries and communicate effectively with customers directly from your monday.com dashboards.

What is monday service?

monday.com, widely known for its versatile project management tools, recently unveiled its latest innovation: monday service. This new addition to the monday.com suite is designed to revolutionize the way businesses manage their customer care and service interactions. Building on the platform's strong foundation in workflow management, monday.com aims to simplify and improve customer service for companies of all sizes.

Key features of monday service

This is a summary of the key new features that monday.com includes in its new product

Unified ticketing system

One of the core features of monday service is the uniform ticketing system. This system enables customer support teams to efficiently track, prioritize, and respond to customer inquiries. Integration with existing monday.com boards ensures that all team members can view and manage tickets from a central platform, resulting in faster response times and better coordination.

Automation and workflows

monday service includes powerful automation features that streamline repetitive tasks and processes. With customizable workflows, teams can set up automatic ticket transfers, notifications, and post-registration actions. This not only speeds up the solution process, but also ensures that no customer request goes unanswered.

Omnichannel support

The need for modern companies to be present on multiple channels means monday service offers omnichannel support. This feature allows teams to manage interactions across multiple platforms, including email, social media, and live chats, from a single dashboard. It ensures that companies can meet their customers where they are, which improves the overall customer experience.

Performance analytics

To help companies continuously improve their service, monday service offers detailed analyses through dashboards. Dashboards provide insights into team performance, customer satisfaction, and common query trends. Managers can use this data to make informed decisions about personnel, training, and process improvements.

Knowledge base for teams

This feature allows customer service teams to quickly access an extensive collection of articles, FAQ pages, and solution guidelines. The knowledge base is integrated directly into the monday service dashboard, which means that teams can seamlessly access the information they need while processing customer inquiries.

Customizable customer portals

monday service also introduces customizable customer portals. These portals can be tailored to the brand and specific needs of any company and provide customers with a seamless support experience. Customers can submit tickets, track their progress, and access FAQ areas directly from the portal.

monday service prices

monday service's pricing is based on the scalability and requirements of various companies, from small businesses to large companies.

Here you can see the current price list for monday service:

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What makes monday Service special?

While there are many customer support solutions out there, monday service stands out for its deep integration with the existing monday.com ecosystem. This integration provides unparalleled flexibility and scalability, making it suitable for companies of any size and industry.

Conclusion

With the introduction of monday service, monday.com will change the landscape of customer care and service management. Its comprehensive features, combined with the platform's proven track record in workflow management, make monday service a compelling choice for companies looking to improve their customer service. Whether you're a small business, a large company, or a fast-growing start-up, monday Service has something to offer that can support and revolutionize the way you support and revolutionize your customers.