Efficient service management
Boost the efficiency of your customer service with monday Service, the powerful platform for service and support teams. As an official monday.com partner, we help you get the most out of monday Service – from implementation to automation.
Service management for your business
With monday Service & Blinno, you can process tickets efficiently: a customer portal records enquiries, no-code workflows and smart routing direct them to the right team, the AI agent resolves standard cases immediately, and real-time dashboards show SLAs and runtimes. This allows you to minimise downtime and increase support quality.
Customer portal
Offer end users a customisable self-service interface: submit tickets, select priorities and track processing status in real time, all without interpersonal hurdles and with automatic responses to standard enquiries.
Real-time analyses
Create customised dashboards for ticket volume, processing times and SLA fulfilment. Track trends, identify bottlenecks and proactive maintenance windows.
Ticket system
Manage incidents, service requests and changes in a visual board. Define statuses, priorities and SLA details for each ticket, attach files or leave comments. All of this is centrally bundled and immediately clear.
Automations
Set up workflows that automatically trigger assignments, notifications and follow-up actions when new tickets arrive. Save time on routine tasks and reduce sources of error through consistent process steps.
Smart Routing
Use rule-based artificial intelligence to automatically forward enquiries to the appropriate team or employee based on category, urgency or skill profile. This ensures that tickets reach the right contact person more quickly.
AI service agent
Use AI-powered bots that pre-qualify tickets, offer solutions from your knowledge base, and autonomously answer simple queries. Take the pressure off your team while scaling complex cases to specific employees.
Work efficiently with monday Service
A single platform for end-to-end service
Club ticketing, knowledge base, self-service portal and omnichannel support in one system, eliminating the need to switch between isolated solutions and ensuring that every request is handled efficiently.
AI-supported automation
The built-in AI service agent automatically categorises and prioritises tickets, suggests solutions and forwards complex cases to the appropriate department.
Flexibly customisable workflows & real-time insights
Use the drag-and-drop editor to build customised service workflows, notifications and escalation paths in minutes. Dashboards provide real-time metrics on SLA fulfilment, turnaround times and volume.
Self-Service-Portale & nahtlose Integrationen
Set up end-user portals where customers can submit requests, track status, and access FAQs. Connect monday Service with tools such as HubSpot, Salesforce, SAP, or Slack with a single click to ensure consistent, valid data and automated end-to-end processes.
Get started with us now!
Are you ready? Take your business to the next level and book a free initial consultation with us.
FAQ
Are you still unsure whether a no-code solution is the right choice for your business? Here we answer some of your possible questions:
What is no-code?
No-code is a method of developing software applications that does not require traditional programming. Instead, visual interfaces and drag-and-drop functions are used to create applications more quickly and easily. This results in time and cost savings. Find out more in our blog.
How secure are no-code solutions?
No-code tools place great emphasis on security. They offer features such as user access control and encryption to ensure the security of your solution.
What advantages do no-code solutions offer over traditional software development?
No-code solutions significantly accelerate development processes, as they enable rapid adaptation to dynamic market conditions. This flexibility is complemented by cost-efficient maintenance: since the platform providers take care of maintaining the basic building blocks, we can focus entirely on optimising your individual solutions.
Can I extend or customise existing no-code applications?
Yes, that is precisely the advantage of no-code solutions. They enable you to add new features or modify existing ones at any time to adapt them to the changing requirements of your business. In addition, it is possible to link different no-code tools together to achieve additional benefits and extended functionality.
How do I determine which no-code solutions are suitable for my business?
Contact us for a free consultation. We will be happy to help you determine whether no-code solutions are suitable for your individual requirements.