Wintimmo Trust and Management is a real estate company specialised in the professional management, administration and marketing of rental properties. Wintimmo takes on all administrative, technical and financial tasks relating to the property for owners and thus ensures a sustainable increase in value and relieves the burden on customers.
Initial situation
The company receives a daily high number of customer calls, with many callers leaving their concerns on the answering machine. Manually listening to and forwarding these voicemails took a lot of time and delayed the processing of inquiries. Together with Blinno, a automated trial who creates this outlay reduces And the response time upgraded.
Solution
With our solution, the voicemail recordings are now automatically forwarded to a central e-mail inbox. A rule in the mailbox directs incoming messages directly to Make scenario continue. There, the audio file is transcribed using an AI service and at the same time, based on the email information, the system recognizes who the message is addressed to and sends the formatted transcript text directly to the responsible person in the team.
The solution uses a proven AI model for speech recognition and provides reliable transcription, without any manual intermediate steps. The seamless connection of Make, Outlook and the transcription service created an efficient workflow that fits easily into the existing IT structure.
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