Company overview
vemove organises vehicle transport for businesses across Europe. When a car dealership, a rental company or a leasing firm needs to move a vehicle from A to B, it books the transport through vemove's platform. The vehicles are moved by a network of more than 2,500 transport partners.
Initial situation
Many customers order their transports the traditional way: by email. Sometimes the details are in the body text, sometimes in a PDF, and sometimes a single message covers several vehicles. The team read every one of these emails and typed the details into their own system by hand. With thousands of emails a year, that meant a lot of routine work. The exact pick-up or delivery address was often missing too and had to be looked up first.
Solution
We built an AI agent for vemove. Think of it as a digital team member keeping an eye on the order inbox. When a new email arrives, it reads it along with any attachment, recognises which customer sent it and picks out the key details: which vehicle, from where to where, and by when.
If something is missing, the agent checks the stored customer data and fills in the pick-up address, for example. It then enters the order directly into vemove's system. If it isn't sure about an order, it saves it as a draft so someone from the team can take a quick look.
To make sure the agent handles special cases correctly, we worked with vemove to put together an extensive set of rules.
The technology behind it
- Make: The automation platform is the foundation. The entire process runs here, from collecting the email to creating the entry in the system.
- Make AI Agent: The AI agent in Make reads the emails, understands the content and uses the set of rules to decide what happens with each order.
- Microsoft Outlook: Orders arrive in the Outlook inbox, which Make accesses directly.
- Make Data Store: This data store holds the customer data, such as pick-up and delivery addresses. The agent looks things up here whenever an email is missing information.
- GPT-5.6 Luna by OpenAI: This AI model enables the agent to read and understand emails. The solution would of course also work with other AI tools.
- Interface to vemove's system: Through a direct connection (API), the agent enters the finished orders into vemove's system.
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