Anyone searching for the monday.com Work OS in 2024 found a flexible platform for boards, automations and dashboards. All of that still exists. Since May 2026, however, monday.com has dropped the term Work OS and rebuilt the platform around AI agents. This article explains what has changed, what the individual building blocks do in day-to-day work, what monday.com costs today and what Swiss SMEs should look out for in terms of data protection.
From Work OS to AI Work Platform: what changed in 2026
Work OS was the name monday.com used to market its platform for years: a toolkit that lets teams put together their own workflows without writing code. On 6 May 2026, monday.com officially changed its positioning. The platform is now called the AI Work Platform, and the company describes it as the biggest change in its history.
In practice, this means people and AI agents work in the same boards. According to monday.com, agents take on tasks such as qualifying leads, closing support tickets or processing purchase requests, always under human supervision. The AI Platform Gateway gives access to several language models, and the redesigned mobile app brings Sidekick and agents together in one place.
For existing users, the foundation stays largely the same. Boards, columns, automations and dashboards work as before. The AI features are an additional layer that you can use, but don't have to.
The four monday.com products
monday.com now sells four products that run on the same platform, each with its own pricing plans:
- monday AI Work Platform (previously known as Work Management): projects, tasks and workflows for every department
- monday CRM: leads, contacts, deals and sales pipelines, complemented by monday campaigns for email marketing
- monday dev: sprints, roadmaps and bug tracking for software and product teams
- monday service: ticketing, service portals and internal requests
A free plan is only available for the Work Platform. You'll find an overview of all products and add-ons in our monday.com product and pricing overview 2026.
What monday.com does in everyday work
The foundation: boards, automations and integrations
A board is a table with freely definable columns such as status, owner, dates or budget. The same data can be displayed as a Kanban, Gantt chart, calendar or dashboard. A marketing team uses it to plan campaigns, an HR department to organise onboarding for new staff.
Automations handle recurring steps following the pattern "When X happens, do Y". For example: when the status changes to "Approved", notify the project manager and move the item to the next group. The Standard plan includes 250 automation actions per month, the Pro plan 25,000.
Integrations connect monday.com with tools such as Slack, Gmail, Outlook or Microsoft Teams. For connections that go beyond the native integrations, an automation platform like Make can sit in between.
Sidekick: the AI assistant with board context
Sidekick is a chat assistant that knows the content of your account: boards, statuses, owners, updates and docs. You can ask it which projects are behind schedule, have it build a dashboard or get it to summarise open points before a meeting. Through its integrations with Gmail, Outlook, Slack and Google Calendar, Sidekick can also draft emails, send Slack messages or book meetings without you leaving monday.com.
Since summer 2026, Sidekick uses AI credits for each request, depending on its complexity.
Agents: tasks that run without being prompted
Sidekick answers when you ask. An agent, on the other hand, works independently on a defined task, for example categorising and assigning every new support request, scoring incoming leads or flagging risks in projects. Agents draw on mondayDB, the platform's shared data layer, which lets them see information across departments, as far as permissions allow.
Agents work best with a clear goal and fixed rules. An agent meant to "support sales" delivers little. An agent that rates every new lead from the web form by industry and company size, and notifies the key account manager for companies with 50 or more employees, delivers usable results.
Vibe: build your own apps by describing them
With monday vibe, you describe the tool you need in plain language, and Vibe turns it into a working app inside monday.com. Examples include an absence tracker, a portal for interview feedback or an OKR tracker. You can choose which AI model runs in the background, which affects how many credits a build uses.
MCP: monday.com in ChatGPT, Claude and other AI tools
Through the Model Context Protocol (MCP), external AI assistants such as ChatGPT or Claude can access your monday.com data directly and carry out actions there. You could, for instance, ask Claude about the status of a project and get the answer from the relevant board. MCP doesn't use any AI credits, but it counts against your account's API limit. Since March 2026, third-party AI agents can also sign up and authenticate with monday.com to work on behalf of users.
For a more detailed look at all AI features, see our overview of monday AI.
What monday.com costs in 2026
monday.com bills in two parts: seats for the people who work on the platform, and AI credits for the AI features. For customers signing up since 6 May 2026, credits are a mandatory part of every paid plan. As of September 2026, the following prices apply to the AI Work Platform with annual billing:
| Plan | Price per seat/month | AI credits/month (minimum) | What's added |
|---|---|---|---|
| Free | 0 USD | – | Up to 2 seats and 3 boards |
| Basic | 9 USD | 1,000 | Unlimited items, core features |
| Standard | 12 USD | 2,000 | Automations and integrations (250 actions/month each), Gantt, timeline, calendar, guest access |
| Pro | 19 USD | 3,000 | Private boards, time tracking, 25,000 automation and integration actions/month each |
| Enterprise | Custom | Based on usage | Up to 250,000 actions/month, advanced security, multi-level permissions |
Paid plans start at 3 seats and then increase in buckets. A team of 4 people therefore pays for 5 seats. A team of 10 on the Pro plan pays 190 USD per month for the seats, plus the credit bundle. Credits beyond the bundle cost 0.01 USD each on an annual plan. According to monday.com, annual billing saves around 18 per cent compared with monthly billing. The current figures on monday.com/pricing always take precedence.
We've broken down how many credits agents, Sidekick, Vibe and AI Blocks use in a separate article: monday.com AI pricing and credits 2026.
Which SMEs monday.com is a good fit for
monday.com works well when several teams share processes and information is currently scattered across email, Excel lists and chats. An agency tracks client projects from quote to invoice in one board. A trading company maps purchase requests with an approval process instead of sending them back and forth by email.
monday.com makes less sense if all you need is a simple task list for two people. The free plan or a simpler tool will do for that. If you plan to use AI features heavily, test credit usage with real data first, as it varies a lot depending on the use case.
Our recommendation: start with boards and automations until your processes run smoothly. AI agents pay off once the data is in good shape. An agent can only work with the information that's in the board.
Data protection: what Swiss companies should know
monday.com stores customer data in AWS data centres in the US and in Germany. If you want to keep your data in the EU, you can choose the EU data region. However, data is only hosted entirely within the EU, including the sub-processors used, for Enterprise customers in the EU region.
monday.com holds SOC 2 Type II, ISO 27001 and ISO 27018 certifications and offers a data processing addendum (DPA). According to monday.com, its privacy programme explicitly covers the EEA, Switzerland and the UK. Whether the standard setup is sufficient or you need the EU region on the Enterprise plan depends on what personal data you process. For sensitive personal data under the Swiss Federal Act on Data Protection (FADP), such as health data, it's worth checking with the person responsible for data protection in your company.
Rolling out monday.com with Blinno
Blinno is a monday.com Platinum Partner and has been an official partner in the DACH region since 2019. We support SMEs in choosing the right plan, setting up boards and automations, and introducing monday AI, all the way through to team training. We explain why a partner makes the rollout easier in our article Why do I need a monday.com partner?
Want to find out whether monday.com fits your processes? Book a free first call with us.
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